Returns & Exchanges
At Borealis Watch Company, we stand behind the craftsmanship of our timepieces and offer a 14-day return period for all unworn watches in their original packaging. We aim to ensure your complete satisfaction with every precision instrument you purchase from our collection.
Initiate Your Request
Contact our support team within 14 days of delivery to receive your Return Merchandise Authorization (RMA) number and shipping instructions.
Prepare the Package
Securely pack the watch in its original presentation box, ensuring all protective films, tags, and warranty cards are included and intact.
Ship the Item
Affix the provided return label or use a tracked, insured shipping service to send the package back to our international distribution center.
Quality Inspection & Refund
Once our technicians verify the watch's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing